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Service
by Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction ...

by Jeff Toister

Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ...

by Scotty Bowers

Now the subject of the hit documentary Scotty and the Secret History of Hollywood, praised by Vanity Fair as “full of revelations” and Entertainment Weekly as “deliciously salacious,” Full Service ...

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